Our policy is to deliver our software products (download and installation instructions, activation keys and tax invoice-receipt) by email as soon as practicable after we receive the relevant payment from the purchaser. In practice this usually means within minutes of the purchaser’s order and confirmation of payment by Visacard or Mastercard. Should an order be made with payment by EFT, then when the relevant payment is confirmed on a South Australian working day (i.e. Monday to Friday inclusive except for public holidays) delivery shall occur that same day unless the product is purchased after 4:30pm South Australian time, in which case delivery may be made during the morning of the next working day.
Our policy is to refund a purchaser’s purchase price payment for a copy or copies of one of our products upon request by the purchaser on the following conditions:
Should you wish to obtain a refund from us or require further information about our refund policy, you can email us via firstname.lastname@example.org or phone us on (08) 8322 9690 during South Australian business hours.